TheJointHelper reserves the right to update or modify these Terms and Conditions at any time. When changes are made, we will post the revised version on this web page and update the “Last Updated” date, copied below. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from TheJointHelper or otherwise use the Site. By using this Site, you agree to be bound by the Terms and Conditions published on the Site at the time of your access.
These terms and conditions form a legally binding contract between you and us. By using our site, you represent that you are at least 18 years of age and are fully capable and competent to enter into the terms, conditions, obligations, representations and liabilities set forth in these Terms and Conditions and to comply with and be bound by them.
Everything on or used in connection with our site, including but not limited to the TheJointHelper name and logo, images and product descriptions, site design, site appearance, text, graphics, button icons, images, audio clips, page headers, trademarks, content, selection and arrangement thereof, and all software is owned or licensed by thejointhelper.com, and is protected by French and international laws, including copyright and trademark laws. Permission is granted to electronically copy and print in hard copy portions of the Site for the purpose of placing an order with TheJointHelper or for non-commercial purposes. Any other use of materials on the Site – including reproduction for purposes other than those permitted above, modification, distribution, republication, transmission, display or performance – without the prior written permission of TheJointHelper is strictly prohibited. The use of any material on the Site in connection with any product or service that is not offered by https://thejointhelper.com/ in a manner that is likely to cause confusion among customers, or in a manner that disparages or discredits TheJointHelper, is also prohibited.
You may not use data mining, robots or similar data gathering and extraction tools on the Site or frame any part of the Site. You may not circumvent the mechanisms included in the Site to prevent the unauthorised reproduction or distribution of the content or materials contained in the Site.
From time to time, there may be information on the site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices and availability. https://thejointhelper.com/ reserves the right to correct any error, inaccuracy or omission and to modify or update the information at any time without notice (including after you submit your order).
Although we make reasonable efforts to ensure the accuracy of the information provided on the Site, we make no warranties as to the accuracy and reliability of the information, data or content of the Site. The content of the Site is provided for information purposes only. We shall not be responsible for the accuracy, usefulness or availability of any information transmitted or made available via the Site. The information contained on the Site may be compiled from various sources. See the “Disclaimer” section below for more details.
You agree that you will use the Site in compliance with all applicable local, state, national and international laws, rules and regulations, including laws regarding the transmission of technical data exported from your country of residence and all French export control laws. Violation of any of these may result in immediate termination of these Terms and Conditions and may subject you to federal sanctions and other legal consequences. We reserve the right, but have no obligation, to investigate your use of the Site in order to (a) determine whether a violation of these Terms and Conditions has occurred or (b) comply with any law, regulation, legal process or governmental request.
You may not use the Site in any manner which could damage, disable, overburden or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Site. You may not attempt to gain unauthorized access to any services, user accounts, computer systems or networks through hacking, password mining or any other means. We may take all legal and technical measures to prevent the violation of this provision and to enforce these terms.
Certain parts of the site may require a password to enter. You agree that you are responsible for all acts or omissions that occur under your account while your password is being used. If you believe that someone has used your password or account without your authorization, you must notify us immediately. We reserve the right to access and disclose any and all information, including without limitation account usernames and other information, to comply with applicable laws and lawful government requests.
https://thejointhelper.com/ may from time to time provide links to other websites or applications (collectively, “Third Party Website”) as a service to persons interested in such information. Links to Third Party Sites may also be published by third parties on the https://thejointhelper.com/ blog and https://thejointhelper.com/ applications. https://thejointhelper.com/ does not monitor, endorse or control the content of any Third Party Web Site. The inclusion of any link to a third party web site does not imply any association or relationship between https://thejointhelper.com/ and the third party web site, and https://thejointhelper.com/ does not warrant, endorse or adopt the accuracy or completeness of the content on any third party web site. https://thejointhelper.com/ is not responsible for updating or revising the content on any third party web site. Your use of any third party site is at your own risk. Links to third party web sites do not imply legal authorization to use the protected rights of others reflected in the links. If you use one of these links, you will leave the site.
The site is not intended for children. We do not knowingly collect personally identifiable information from children, and no site is designed to attract children. Children under the age of 13 may visit the Site, but are not permitted to make a purchase, create an account, enter a promotion, submit a customer survey, register for e-mail or post comments on the http blog: https://thejointhelper.com/ https://thejointhelper.com/ Applications. If we discover that a person under the age of 13 has created an account or provided us with personal information in any way, even if it is adorable, we will delete the personally identifiable information from our records. If you are under 13 and wish to make a purchase, please ask a parent or legal guardian to place the order for you.
The products and services available on the site, including samples that https://z/ can provide you with, are for personal use only. All materials and information presented by https://thejointhelper.com are intended to be used for educational or informational purposes only. Statements made about the products have not been evaluated by the DGCCRF and the results reported, if any, may not necessarily appear in all individuals. The statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products must be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients of the products to avoid potential allergic reactions.
Use of the Site is not intended to replace professional medical advice: these sites are only online shops for specialised beauty products. Please consult your own doctor or health care professional about the use of any product, product or information received from the site before using or relying on it. Your physician or health care professional should answer all medical questions, concerns, and decisions regarding the possible treatment of any medical condition. https://thejointhelper.com/ does not provide or intend to provide answers to medical questions and these sites are not substitutes for professional medical advice or medical resources. https://thejointhelper.com/ does not represent itself as a physician or medical resource. No prescription drugs or medical treatment is intentionally provided on the site.
You may not sell or resell any products or services that you purchase or otherwise receive from https://thejointhelper.com/. https://thejointhelper.com/ reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you where https://thejointhelper.com/, in its sole discretion, believes may result in a breach of these Terms and Conditions.
While https://thejointhelper.com/ has attempted to accurately display product colours, the actual colours you see will depend on the device you use to view the product and may not be accurate.
offers a 90-day money back guarantee on all products purchased on our website (NOTE: items purchased via third party links, such as Amazon.com or Ebay.com, are not eligible for the 90-day money back guarantee).
This guarantee starts on the day you purchase your product and expires 90 days after that. To benefit from this guarantee, you must return the products, even if empty and/or opened, accompanied by the completed information sheet with your dated return package before the 90-day period expires.
In the event of non-return, the amount of the commercial value will be deducted from the refund requested.
Shipping costs paid at the time of purchase or on receipt of the package (for payment in cash on delivery) are not subject to reimbursement. In addition, you will be responsible for all shipping costs incurred when returning any product. We recommend that you return your jars to us with a tracked shipping method. We will not be able to refund jars that we have not received.
The money back guarantee is only valid with the recommended use of the product, in this case one (1) jar per month. Any other use may not be covered by the guarantee (e.g.: return of two empty jars in one month when one jar is supposed to last 30 days).
Each return is subject to a £10 handling and administration fee (including our shipping costs and preparation of the package sent).
In the event of suspicion of misuse of the money-back guarantee (return of several pots that have been completely emptied, multiple requests for reimbursement…) we reserve all rights to cancel the money-back guarantee.
Please contact our customer service department for further assistance with your return and to obtain a refund information sheet.
You have 14 days to change your mind if you purchase online or by phone. If you exercise this right, we undertake to reimburse you for the goods or services ordered. However, you will be responsible for all shipping costs incurred in returning your purchase. You can download the pre-filled withdrawal form directly by clicking here
Delivery times are usually between 3 to 7 working days for Metropolitan France. For Overseas France, delivery times are 10-20 working days. Sometimes there may be an out-of-stock condition, in which case the customer will be notified by email of the indicative delivery date.
If you access the site via your mobile phone, we do not currently charge for this access. Please note that the usual rates and charges of your operator, such as text messaging or data transmission charges, remain applicable.
BENEFIT PROVIDES THE SITE AND ITS CONTENT “AS IS” AND MAKES NO REPRESENTATION OR GUARANTEE OF ANY KIND, EXPRESS OR IMPLIED, CONCERNING THE FUNCTIONING OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN: The Site. TO THE FULLEST EXTENT PERMITTED BY LAW, BENEFIT DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING, FOR EXAMPLE, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, BENEFIT DOES NOT WARRANT THAT THE INFORMATION ACCESSIBLE VIA THE SITE IS ACCURATE, COMPLETE OR CURRENT. BENEFIT SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OR DAMAGE TO PARTIES.
EXCEPT AS PROVIDED IN THE DISCLAIMER SECTION ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OTHER DISPUTE WITH US REGARDING YOUR USE OF THE SITE IS TO DISCONTINUE YOUR USE OF THE SITE. IN NO EVENT SHALL OUR LIABILITY, OR THE LIABILITY OF OUR AGENTS, AFFILIATES, SUBSIDIARIES AND REPRESENTATIVES FOR ANY CLAIMS RELATING TO USE OF THE SITE EXCEED THE TOTAL AMOUNT OF THE FEES PAID BY YOU TO US DURING A ONE-YEAR PERIOD FOR THE SPECIFIC SERVICE OR PRODUCT COST IN QUESTION. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE REGARDING ANY PRODUCT PURCHASED ON THE SITE IS A REFUND OF THE PRICE PAID OR REPLACEMENT OF THE PRODUCT, AS MORE SPECIFICALLY DESCRIBED IN THE TERMS OF PURCHASE.
IN NO EVENT SHALL WE, OUR AGENTS, AFFILIATES, SUBSIDIARIES OR REPRESENTATIVES BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR RELIANCE ON THE SITE OR ANY PRODUCT PUBLISHED OR SOLD ON THE SITE. THESE EXCLUSIONS APPLY TO ANY CLAIMS FOR LOST PROFITS, LOST DATA, LOSS OF ACQUISITION, INJURY, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR ANY OTHER COMMERCIAL DAMAGE OR LOSS, EVEN IF WE ARE AWARE OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INDIRECT DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY AND THE LIABILITY OF OUR SUBSIDIARIES AND AFFILIATES ARE LIMITED TO THE EXTENT PERMITTED BY LAW.
E DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, INFORMATION, ADVICE OR STATEMENT ON THE SITE. IN NO EVENT SHALL WE BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY YOUR RELIANCE ON ANY INFORMATION OBTAINED THROUGH THE CONTENT ON THE SITE OR THE USE OF ANY PRODUCT PUBLISHED OR SOLD ON THE SITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS OR USEFULNESS OF ANY INFORMATION, OPINION, ADVICE OR OTHER CONTENT AVAILABLE ON THE SITE. PLEASE CONSULT PROFESSIONAL ADVICE, IF ANY, REGARDING THE EVALUATION OF ANY SPECIFIC INFORMATION, OPINION, ADVICE OR OTHER CONTENT ON THE SITE.
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide http’s designated copyright agent: https://thejointhelper.com/ (below) with the following written information under the Digital Millennium Copyright Act (17 USC 512 et seq.):
1. A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
2. a description of the copyrighted work that is claimed to have been infringed;
3. a description of the material that you claim is infringing, and where it is located on the site;
4. a description of the copyrighted work that you claim is infringing;
5. a description of the copyrighted work that you claim is infringing; and 6. a description of how you claim is infringing. Your address, telephone number, and e-mail address;
5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
6. A statement that you consent to the jurisdiction of the courts of France for the judicial district relating to your address, or if your address is outside France, for any judicial district in which https://thejointhelper.com/ is located, and that you will accept service from the person who provided the notification or an agent of such person; and
7. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate, and that you are authorized to act on behalf of the copyright owner.
If you receive such notification, you may provide written counter-notification to the Designated Agent that includes the information below. To be effective, the counter-notification must be a written communication that includes the following:
1. Your physical or electronic signature
2. Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or access to it was disabled;
3. 3. A statement by you, made under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
4. your name, physical address and telephone number, and a statement that you consent to the jurisdiction of a federal court for the judicial district in which your physical address is located, or if your physical address is located outside of France, for any judicial district in which we may be found, and that you consent to service of the proceeding by the person who provided the notice of allegedly infringing material or an agent of that person.
https://thejointhelper.com’s designated agent for claims of copyright infringement can be reached at:
[Re: Copyright Agent]
Note: The above contact information is provided solely for the purpose of notifying https://thejointhelper.com/ that the copyright content may have been infringed. All other enquiries should be directed to our customer service department by calling 04 81 68 26 43 or using our online submission form.
You agree to defend, indemnify and hold https://thejointhelper.com/ (and its officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers) harmless from and against all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of (a) your use of and access to the Site; (b) your violation of any term or condition of these Terms and Conditions; (c) a breach of these Terms and Conditions; (d) your violation of any law or the rights of a third party (including, without limitation, any copyright, proprietary or privacy rights); or (e) any claim that any content you submit to the Site has caused damage to a third party. This obligation to indemnify will survive the termination of these Terms and Conditions and your use of the Site.
These Terms and Conditions and all matters relating to the performance, interpretation, breach or enforcement of these Terms and Conditions, or the rights, obligations and liabilities of you and us under them shall be governed by the laws of the French State.
You agree that exclusive jurisdiction for any dispute, claim or demand relating in any way to the Site shall be determined by binding arbitration. Any dispute between you and https://thejointhelper.com/, of any nature whatsoever, resulting from your use or your use of the site, must be submitted to judicial arbitration and to MEDICYS’ services for binding arbitration under its rules then in force in the French State, before an arbitrator to be mutually agreed upon by both parties. The parties agree to share the arbitration costs incurred equitably. Any dispute resolution proceedings will only be conducted on an individual basis and not as part of a class, consolidated or representative action.
International Visitors and Shipping
We make no representation that materials contained on the site or products described or offered on the site are appropriate or available for use in jurisdictions outside of France, or that these terms and conditions comply with the laws of any other country. Visitors who use the site and reside outside of France do so on their own initiative and are responsible for compliance with all laws, if and to the extent that local laws are applicable. You agree that you will not access the site from a jurisdiction where its content is illegal, and that you, and not https://thejointhelper.com/, are responsible for compliance with applicable local laws.
International orders may be subject to import taxes, customs duties and fees levied by your country’s customs service upon arrival. When ordering from https://thejointhelper.com/, the recipient of the shipment is the importer of record and is responsible for all such import charges and for complying with all laws and regulations of the country of destination. https://thejointhelper.com/ Cosmetics does not collect duties and taxes, and as clever as we are, we cannot predict what your particular charges will be. Customs policies vary considerably from country to country, so please contact your local customs office for more information.
As part of our order processing procedures, we review all orders received for fraud or other types of unauthorised or illegal activity. https://thejointhelper.com/ reserves the right to refuse to process an order or refund due to suspected fraud or unauthorised or illegal activity. If this is the case, https://thejointhelper.com/ may refuse your order or our customer service department may call you at the telephone number you have provided to confirm your order. We also reserve the right to cancel any account, refuse to ship to certain addresses or refuse refunds or concessions due to suspected fraud or unauthorized or illegal activity. https://thejointhelper.com/ takes these steps to protect https://thejointhelper.com/ and https://thejointhelper.com/ customers from fraud or other unauthorized or illegal activity.
The products and services available on the site, including samples that https://thejointhelper.com/ can provide you with, are for personal use only. You may not sell or resell the products or services you purchase or receive from https://thejointhelper.com/. We reserve the right, with or without notice, to cancel or reduce the quantity of any order or to refuse refunds or concessions, in our sole discretion, to persons we believe are engaged in suspicious reseller activity or who are in breach of these terms and conditions. Among other things, we may suspect reseller activity based on factors such as order frequency, amount and quantity.
https://thejointhelper.com/ welcomes your comments and feedback regarding the https://thejointhelper.com/ site, products and services. Any information, material, suggestions, ideas or comments sent to https://thejointhelper.com/ will not be treated as confidential, exclusive or secret and, by submitting such information, you grant https://thejointhelper.com/ an irrevocable character and an unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Except as required by law, https://thejointhelper.com/ will not use your full name in connection with any such information, materials, suggestions, ideas or comments without your prior written consent.
https://thejointhelper.com’s failure to insist upon strict compliance with any term of these Terms and Conditions does not constitute a waiver of that term. Furthermore, it will not affect the ability of https://thejointhelper.com/ to enforce any other provision of these Terms and Conditions. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Site or these Terms and Conditions must be filed within one (1) year after such claim or cause of action arose, or be forever barred.
If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, the validity and enforceability of the remaining provisions shall not be affected.